For customer success and renewal teams managing large book-of-business portfolios, Gainsight is the category-defining CS platform that scores account health from product usage and support signals, then triggers playbooks to protect retention and expansion revenue.
▲ 13 60-day move
Measures earned, engagement-weighted share of voice across the GTM voices panel. Methodology →
Ranked #48 of 126 in Traditional SaaS Going Headless, up 13 this cycle.
Measures how easily your agents can build on it — API, MCP, CLI, SDK, docs depth. Methodology →
Grade B — no public agent surfaces on file; a solid agent surface with gaps.
Scaled-stage on our scale — 1,123 employees on record.
Founded 2009Funding $156.3MARR $100M+ (Mar 2021)Valuation $1.1B (Nov 2020)Status Acquired
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