For enterprise social and community teams, Khoros is a digital customer engagement platform that manages social media, online communities, and messaging across channels for large enterprise brands.
Presence & Market Position
Tracked · below panel floor — earned mentions are accruing toward the next scored window.
Measures earned, engagement-weighted share of voice across the GTM voices panel. Methodology →
Khoros is positioning itself as the enterprise platform for customer engagement across social media, online communities, and messaging. Its market footprint is early in the GTM conversation so far. Recent company activity emphasizes community strategy, member retention, and a migration path from Community Classic to Aurora AI that preserves content, roles, and custom components. The product’s role combines community operations with the systems large brands use to manage ongoing customer interactions. That gives Khoros a defined place where community participation, service, and digital customer experience meet.
Salesforce
HubSpot
Zendesk
Klaviyo
Owner.comVisa, Zoom, Atlassian, Canon USA, Instacart, Fortinet, Schneider Electric, NetApp, Qlik, Bunnings
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Business Profile
Khoros formed in 2019 from the merger of two enterprise engagement platforms, built out under Vista Equity Partners as a combined community-and-social operation for large brands. IgniteTech acquired the company in 2025 and folded it into its portfolio of enterprise software brands. Since then, Khoros has rebuilt its two core lines: the former Khoros Community Classic platform relaunched as Aurora AI in April 2026, and its social product now runs as Iris AI, both pitched as AI-native successors to the earlier Khoros products. At roughly 667 employees, the company still serves the Fortune 500 base it built under its earlier ownership, including customers like Visa, Zoom, and Atlassian.
Agent Readiness
Measures how easily your agents can build on it — API, MCP, CLI, SDK, docs depth. Methodology →
Khoros's build-out centers on Aurora AI, a rebuild of its community platform around a set of in-product agents: Answer Assist, AI Moderation, and an orchestration layer, handling self-service, content moderation, and community analytics without manual intervention. The company has laid out plans to add agents for member growth and brand monitoring later in 2026. No public API, MCP, or CLI surface for building on top of Khoros is on file yet.
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